Industry: SaaS / Cybersecurity
Services: Odoo Helpdesk Customization, Project Billing, UI Theming
Veridy Tech needed a smarter way to manage their client support tickets and project hours. We implemented Odoo’s Helpdesk, Timesheets, and Project modules — then tailored the workflows for their SLA-driven cybersecurity services.
Customizations included dynamic ticket priority escalation, automated timesheet-to-invoice workflows based on hourly plans, and integration with their internal Git-based ticketing system. We also applied a dark-themed UI across their Odoo interface to match their branding and enhance usability.
Veridy now processes 30% more support tickets with the same team size and has improved SLA compliance across all service tiers.
